RAGE

Legal

Privacy Policy

This policy explains what information we collect, how we use and share it, and what choices and rights you have.

Effective date: January 28, 2026

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Quick Summary

  • We collect the information needed to run accounts, events, ticketing, checkout, and support.
  • We do not sell personal information for money.
  • You can request access, correction, or deletion of your data where applicable by emailing support.
  • Payment data is handled by payment processors; we receive transaction metadata, not full card numbers.

1. Scope and Who This Applies To

This Privacy Policy applies to our websites, applications, event-hosting tools, ticketing flows, and related services offered under RAGE. It applies to guests, ticket buyers, hosts, team operators, and account holders. It does not apply to third-party services we do not control.

2. Information We Collect

  • Account data: name, email, login method, account role, profile details.
  • Event and ticket data: event listings, attendee names/emails, ticket codes, check-in status, host team permissions.
  • Payment and payout metadata: transaction IDs, amounts, payout status, disputes, fraud/risk signals.
  • Device and usage data: IP, browser/device info, pages viewed, timestamps, feature interactions, error logs.
  • Communications: support messages, feedback, and operational notices.

3. Information We Do Not Intentionally Collect

We do not intentionally collect sensitive personal information unless required for legal compliance or payment risk review. Hosts remain responsible for lawful age-gate and ID-check procedures at events.

4. How We Use Information

  • Provide and operate core services (accounts, event pages, checkout, ticketing, check-in).
  • Prevent fraud, abuse, and unauthorized access.
  • Support payments, payouts, risk controls, and dispute handling.
  • Provide customer support and service/transactional communications.
  • Improve product quality, performance, and reliability.
  • Comply with legal obligations and enforce our agreements.

5. Legal Bases (Where Required)

Depending on jurisdiction, we process personal data under one or more legal bases: contract necessity, legitimate interests, legal obligation, consent, and protection against fraud or abuse.

6. Sharing and Disclosure

We may share information with:

  • Service providers (hosting, analytics, email, support, security, payments).
  • Payment processors and financial partners for transactions and compliance.
  • Hosts and authorized event operators for ticketing and check-in operations.
  • Authorities, regulators, or courts where required by law or lawful process.
  • Potential acquirers in connection with merger, acquisition, or asset sale.

We require providers to process data according to instructions and applicable law.

7. Cookies and Similar Technologies

We use cookies and similar technologies for authentication, security, performance, and product analytics. You may control cookies through your browser settings, though some features may not function properly if disabled.

8. Data Retention

We retain personal data for as long as reasonably necessary to operate services, comply with legal/accounting obligations, resolve disputes, and enforce agreements. Retention periods vary by data category and legal requirements.

9. Security

We use reasonable administrative, technical, and organizational safeguards to protect personal data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. International Transfers

Your data may be processed in countries other than your own. Where required, we use appropriate safeguards for international transfers.

11. Your Privacy Rights

Depending on where you live, you may have rights to:

  • Access and receive a copy of your personal data.
  • Correct inaccurate data.
  • Delete data in certain circumstances.
  • Object to or restrict certain processing.
  • Data portability where applicable.
  • Withdraw consent where processing is based on consent.

To exercise rights, email ragesupportpage@gmail.com. We may request identity verification before completing your request.

12. U.S. State Privacy Disclosures (including California)

We may process identifiers, commercial/transaction information, internet activity, and support communications for business purposes described in this policy. We do not sell personal information for monetary consideration. Where applicable, you may have rights to know, delete, correct, and opt out of certain sharing/profiling.

13. Marketing Communications

You can opt out of non-essential marketing emails using unsubscribe links in those messages. Transactional, account, and security messages may still be sent when necessary.

14. Children’s Privacy

Our services are not directed to children under 13 (or higher age threshold where required). We do not knowingly collect personal data from children in violation of applicable law.

15. Third-Party Links and Services

Our platform may link to third-party sites and services. Their privacy practices are governed by their own policies, not this Privacy Policy.

16. Changes to This Policy

We may update this Privacy Policy from time to time. Changes become effective when posted with a revised effective date. Your continued use of the platform after changes are posted means you accept the updated policy to the extent permitted by law.

17. Data Request Response Timeline

We aim to respond to verified privacy requests within 30 days, or within another timeframe permitted by applicable law. If we need more time, we will notify you and explain the reason.

18. Regional Rights (EEA/UK/Switzerland and Similar Jurisdictions)

If you are located in the EEA, UK, Switzerland, or another jurisdiction with similar protections, you may have additional rights, including the right to lodge a complaint with your local supervisory authority.

19. Incident and Security Notifications

If we determine that a security incident affects your personal data and notification is required by law, we will notify affected users and/or regulators within applicable legal timelines.

20. Accessibility and Inclusive Communications

We work to make our communications and support channels accessible. If you need this policy or account support in a more accessible format, contact us and we will make reasonable efforts to assist.

21. Complaints and Escalation

If you are not satisfied with how we handled a privacy request, reply to our response email to request escalation. You may also contact the applicable regulator where allowed by law.

22. Contact

Privacy and data requests: ragesupportpage@gmail.com